Crescendo Live | San Francisco 2026

Crescendo Live | San Francisco 2026 ## CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE // ## SAN FRANCISCO // CRESCENDO LIVE // CRESCENDO LIVE // ## CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE // ## LONDON 2026 // CRESCENDO LIVE // CRESCENDO LIVE // ## CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE // ## DUBAI // CRESCENDO LIVE // CRESCENDO LIVE // OCTOBER 28, 2026 SAN FRANCISCO ## SAN FRANCISCO ## LONDON ## DUBAI ## CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE // ## CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE ## CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE // ## 2026 // CRESCENDO LIVE // DUBAI ## 2026 // CRESCENDO LIVE // CRESCENDO LIVE ## CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE // ## CRESCENDO LIVE // 2026 // CRESCENDO LIVE ## CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE // ## SAN FRANCISCO // CRESCENDO LIVE // CRESCENDO LIVE ## CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE // ## 2026 // CRESCENDO LIVE // LONDON // CRESCENDO LIVE ## CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE // ## SAN FRANCISCO // CRESCENDO LIVE // CRESCENDO LIVE ## REQUEST A SEAT Thursday May 21, 2026 9:00 AM — 6:00 PM PST An operator-led conversation on delivering customer experience at scale. Hosted in the heart of the tech ecosystem. Get clear on the new CX standard Cut through AI hype and see what’s working today Learn how teams pair automation with human judgment Hear real stories from experienced operators Spend a day with peers facing the same pressure THE NEW STANDARD How speed, consistency, and trust have reset the CX baseline, and where many organizations quietly fall short. AI. IRL. How leaders are moving AI from experimentation to execution without breaking trust or chasing vanity metrics. BUILD SMARTER TEAMS How teams are pairing automation with human expertise to deliver faster decisions and stronger CX outcomes. ## Speakers / Speakers / Speakers / Speakers / Speakers ## James Green Chief Customer Officer, Squire ## Hemant Taneja CEO, General Catalyst ## Morgan Donaldson Chief Commercial Officer ## Jaqueline Andre Sr. Director, CS Production & Support ## Chris Jocson Chief Operating Officer ## Oliver Hart Customer Experience Manager ## Kevin Rury Manager, Workforce Management ## Matt Price CEO ## Anand Chandrasekaran Co-Founder ## Andy Lee Founder and Chairman, Alorica - Crescendo ## Tod Famous Chief Product Officer ## AGENDA / AGENDA / AGENDA / AGENDA / AGENDA Full agenda coming April 2026. * 9:00 – 10:00 AM ## Breakfast & registrations Kick off your morning with bold Mexican-inspired flavors from loaded breakfast bowls and fresh tamales to California burritos. Pair it all with craft coffee and specialty lattes from our on-site espresso bar. 10:00 – 10:15 AM ## The Industry Has a Problem. And This Room Has the Answer. For decades, CX leaders have been sold the same story in a new wrapper. New platforms, new promises, same broken outcomes. Michelle Donnelly opens Crescendo Live 2026 by calling it what it is: the way companies buy, deploy, and manage customer experience is fundamentally shifting. AI is rewriting the rules, and the leaders in this room are the ones proving what's possible. This is the opening conversation that sets the tone for the entire day. Michelle Donnelly Chief Revenue Officer, Crescendo 10:15 – 11:00 AM ## REVEAL COMING SOON! Register today to be one of the first to know! 11:00 – 11:20 AM ## Networking Break 11:20 – 12:20 PM ## What Good Actually Looks Like: Inside the AI That's Already Working Forget the hype. This session is about what AI in CX is actually doing right now, for real companies, at real scale. Anand, Matt, and Todd pull back the curtain on the Crescendo platform with the outcomes that matter. Reduced costs. Faster resolution. Revenue unlocked. Not a live demo, but a direct look at what's coming next for the teams in this room. Matt Price CEO, Crescendo Anand Chandrasekaran Founder, Crescendo Todd Famous Chief Product Officer, Crescendo 12:20 –